Privacy Policy

01 Introduction

Barakah Hajj & Umrah Travels ("the Company", "we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, store, and protect your information when you interact with our services, website, or communications.

By using our services or submitting an inquiry, you agree to the practices described in this Privacy Policy.

02 Information We Collect

We collect the following types of personal information:

03 How We Use Your Information

We use your personal information only for the following purposes:

• Package Booking & Management: Processing your reservation, coordinating flights, hotels, visas, and ground arrangements.
• Visa Application: Submitting your documents to Saudi authorities for Umrah or Hajj visa processing on your behalf.
• Communication: Responding to your inquiries, sending booking confirmations, itinerary details, and travel updates via WhatsApp, SMS, or email.
• Payment Administration: Recording and verifying payment transactions and issuing receipts.
• Marketing (with consent): Sending relevant Hajj/Umrah offers, seasonal promotions, or newsletters where you have opted in. You can unsubscribe at any time.
• Legal Compliance: Meeting any legal or regulatory obligations applicable to travel agents in Sri Lanka.

We do not use your personal data for automated profiling or decision-making.

04 Contact Details Usage

Your phone number and WhatsApp contact will primarily be used to:

• Discuss your booking and package requirements
• Send booking confirmations and important travel updates
• Provide support during your journey
• Share relevant promotions if you have consented to marketing communications

We will not add you to broadcast lists or group chats without your explicit consent. You may request to be removed from marketing communications at any time by contacting us.

05 Booking Data & Records

Booking data, including payment records, travel documents, and correspondence, is retained for a minimum of 5 years in compliance with Sri Lankan financial and consumer protection regulations. This data may also be required by Saudi immigration or airline authorities during or after your travel.

After the retention period, data is securely deleted or anonymized unless there is an ongoing legal requirement to retain it.

06 Third-Party Services

To provide our services, we share necessary personal information with trusted third parties, including:

• Saudi Visa Authorities: Saudi Ministry of Hajj and passport control for visa processing
• Airlines: For ticket booking and passenger manifests
• Hotels: For room reservations in Makkah and Madinah
• Ground Transport Operators: For coach bookings and transfer arrangements in Saudi Arabia
• Travel Insurance Providers: Where insurance is included or requested

We share only the minimum information necessary for service delivery. We do not sell, rent, or trade your personal information to any third party for commercial purposes.

07 Data Security

We take the security of your personal data seriously. Measures we have in place include:

• Secure storage of physical documents in locked premises accessible only to authorized staff
• Digital files stored on password-protected systems
• Limited staff access — only personnel directly involved in your booking can access your data
• WhatsApp and email communications are conducted over encrypted channels

While we take all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. We encourage customers to use secure networks when sharing sensitive documents.

08 Your Rights as a Customer

You have the following rights regarding your personal data held by us:

To exercise any of the above rights, please contact us via WhatsApp or email at info@barakahhajjtravels.com. We will respond to all valid requests within 14 working days.

09 Website Cookies

Our website may use basic session cookies for functionality purposes (such as remembering form inputs). We do not use tracking cookies, advertising cookies, or third-party analytics at this time. By using our website, you consent to the use of necessary functional cookies only.

10 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.